Digital transformation

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Revolutionize your business operations, elevate customer experiences, and boost efficiency through innovative technology solutions. Stay ahead in today's digital landscape by partnering with us for a seamless transformation journey.

Guided by HD Trance management consulting principles, we advocate automating only those operational processes that are well established, excluding those inherently electronic, like online store order processing. Streamlined manual processes, validated through hands-on testing, serve as prime candidates for automation, either utilizing your internal infrastructure or third-party applications. Here are a few examples of customer service and internal processes that benefit from manual adaptation prior to automation:

Customer Service Processes:

• Complex order orchestration spanning multiple steps.
• Collection and processing of customer feedback.
• Automated trigger-based email campaigns to enhance customer experience.

Internal End-to-End Processes:

• Bookkeeping document management and processing.
• Customized order specification and execution.
• Customer engagement and sales funnels integrating marketing, sales, and technical expertise.

For flawless automation, we ensure a seamless transition from manual practices to digitised excellence.

For genuine success and to avert the risk of disappointing your workforce, meticulous attention to implementation is paramount. It should be meticulously planned and executed with dedication and expertise.

To ensure a seamless implementation and mitigate resistance, we assist you in:

1. Engaging employees in the process of business optimization from day one, turning future automation into a long-anticipated progression rather than a sudden upheaval;
2. Analyzing and auditing various aspects such as workflows, project management, personnel, and customer relations;
3. Enhancing business processes offline to prepare them for automation;
4. Strategically planning implementation, encompassing step-by-step configuration, customization, and gradual introduction of each functionality;
5. Effectively executing the system implementation, which includes both development and personnel training;
6. Monitoring activity and responding to feedback, offering comprehensive technical support;
7. Introducing or refining management accounting to better assess the outcomes of the implementation.

It's a common scenario where a flawlessly designed system turns into a catastrophic failure due to poor implementation. Often, the root cause extends beyond the realm of IT. Management tends to impose rigid "workflows provided by the system" onto their teams. With contemporary business apps, you can automate business processes while retaining the valuable practices and workflows your team is accustomed to – provided they are truly effective.

To achieve this, we:

1. Fine-tune the internal communication and meeting management system;
2. Integrate B24 seamlessly into your existing information environment;
3. Craft tailored workflows, ranging from simple document flow to intricate business processes;
4. Translate your project management approach into the system, while also refining profitability control and task tracking tools;
5. Curate a distinctive customer experience, including personalized portal views and chat bots;
6. Configure the portal to reflect your corporate style.

As mundane tasks increasingly fall under the domain of machines, individuals are driven to pursue self-actualization through distinct and creative endeavors where their competitive edge prevails over automation. With this progression, the desire for individuals to shape the trajectory of business development intensifies. This drive is pushing people to seek workplaces where they can exert influence over processes.

Therefore, if you value retaining a human team and wish to avoid an environment dominated by machines, it's imperative to empower every employee with the ability to influence certain aspects of their assigned tasks.