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Guided by HD Trance management consulting principles, we advocate automating only those operational processes that are well established, excluding those inherently electronic, like online store order processing. Streamlined manual processes, validated through hands-on testing, serve as prime candidates for automation, either utilizing your internal infrastructure or third-party applications. Here are a few examples of customer service and internal processes that benefit from manual adaptation prior to automation:
Customer Service Processes:
Internal End-to-End Processes:
For flawless automation, we ensure a seamless transition from manual practices to digitised excellence.
We execute the implementation of business process management systems either independently or in collaboration with our trusted partners. The choice of platform hinges on functional prerequisites and the significance of additional system features.
We firmly believe that digital transformation commences well before the platform selection, customization, and integration. Shockingly, 30 to 90% of BPM system implementation projects falter, depending on one's definition of failure. The primary cause behind these setbacks is often introducing the new system to the team after it's already installed and poised for roll-out. This means resources have already been invested in development, and discarding the developed functionality would entail wasting the budget.
HD Trance's core competency lies in early personnel preparation and engagement for change. Employees actively contribute to the development backlog, transforming the new system into a desired and long-anticipated response by the time of implementation.
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For genuine success and to avert the risk of disappointing your workforce, meticulous attention to implementation is paramount. It should be meticulously planned and executed with dedication and expertise.
To ensure a seamless implementation and mitigate resistance, we assist you in:
We undertake the implementation of client relationship management systems both independently and in collaboration with trusted partners. The choice of platform is contingent on functional requisites and the significance of auxiliary system features.
We believe CRM system implementation surpasses mere functionality development, integration, and synchronisation with mailing services and ERPs. A pivotal phase is team training and engagement. Consequently, we train individuals on operating within the new environment during early stages of system adaptation, facilitating their transformation from salespeople into experts.
While the system significantly lightens a salesperson's workload after effective calibration, it can never replace a knowledgeable consultant, even if it's an advanced AI. The resulting liberated human resources can then become your competitive edge in a business landscape where robots handle routine tasks, leaving humans to focus on creativity.
Nonetheless, the right approach depends on your business model type (innovative, client-oriented, or operational). The question remains: which model is the winning one?
You gain a comprehensive system automating every aspect of your business. From leads and conversions to marketing and sales channels, and even project and file management, everything is consolidated in a single platform.
We possess the expertise to tailor the CRM system to your workflows, ensuring your team capitalizes on this new virtual experience to the fullest.
We also specialize in personnel training and engagement. Through our guidance, individuals learn efficient online work practices, alleviate burnout, build trust, and ultimately deliver enhanced business results.
It's a common scenario where a flawlessly designed system turns into a catastrophic failure due to poor implementation. Often, the root cause extends beyond the realm of IT. Management tends to impose rigid "workflows provided by the system" onto their teams. With contemporary business apps, you can automate business processes while retaining the valuable practices and workflows your team is accustomed to – provided they are truly effective.
To achieve this, we:
HD Trance excels in team integration – our core competence. We exclusively automate effective relationships and productive communication. Overlooking your employees' relationships, communication nuances, and their perspective on business automation leads to the infamous "garbage in - garbage out" outcome.
As a result, while your competitors grapple with personnel resistance and devise new incentives that often fall short of motivation, you are constructing a system that impeccably responds to the conscious demands of your business environment: employees, customers, partners, and the very essence of your business model.
We never kick off with PHP or HTML. Instead, we begin with human interactions, encompassing decision-making practices and conflict management, if necessary.
As mundane tasks increasingly fall under the domain of machines, individuals are driven to pursue self-actualization through distinct and creative endeavors where their competitive edge prevails over automation. With this progression, the desire for individuals to shape the trajectory of business development intensifies. This drive is pushing people to seek workplaces where they can exert influence over processes.
Therefore, if you value retaining a human team and wish to avoid an environment dominated by machines, it's imperative to empower every employee with the ability to influence certain aspects of their assigned tasks.
Get meaningful advice and know-hows to enhance your team performance and satisfaction!