Business process management

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We assist businesses in enhancing their performance by optimizing costs, improving quality, and boosting employee satisfaction through effective business process management.

Business optimization begins with thoughtful analysis. The management must comprehend the systematic actions that lead to current outcomes and identify the steps that need enhancement for better results.

We engage with businesses at different stages of business process management maturity. Often, certain business processes are outlined, but their descriptions lack precision. In some companies, though the term "business processes" is used, process management itself is absent or applied loosely to various operations.

Three complications hinder the maturation of BPM:

1. Specifying business processes is challenging – identifying process boundaries can be complex (see Mike Rother’s book);
2. Process modeling and optimization require resources and prioritization.
3. Establishing a shared vision of business processes among team members is crucial but challenging.

We frequently discover processes described and published on the intranet but not followed or understood by employees. While not everyone needs to understand all processes, it's essential to eliminate discord among departments involved in shared processes. We address these issues through consultation and analytics.

Business processes are continually evolving entities. Creating a process once and considering it set in stone for eternity is impractical. With technology, people, and market dynamics in constant flux, intensive and multi-participant processes need regular updates, often on a monthly basis.

For sustained improvement, relying solely on external business management consultants isn't feasible for several reasons:

1. The process or step's immediate owner is the ultimate expert, intimately familiar with its nuances.
2. People are more motivated to implement decisions they've actively contributed to through team collaboration.
3. Co-workers have an intrinsic interest in workflow enhancement and don't require financial incentives, unlike external consultants who charge for their services.

Empowering those engaged in the process to contribute to its ongoing development is crucial. Equipping them with effective business process improvement practices, tools, regular time allocation, and training fosters their active participation.

Additionally, having a dedicated manager overseeing business process coordination across the company aids teams in generating meaningful improvements and aligning them with the overall company operations, is important. In larger enterprises, this role can be a full-time position titled "Head of Process Improvement" or equivalent.

Our role as external consultants involves providing valuable BPM tools, training, fostering collaboration, and imparting process notation skills. Beyond knowledge, we infuse inspiration and a sense of empowerment, fostering a culture of eager involvement in continual process development.